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    Warranty Policy

    Last updated: February 2026

    1. Warranty Coverage

    Ghuman Flooring UK Ltd ("Ghuman Flooring", "we", "us") provides a workmanship warranty of one to five (1–5) years, depending on the flooring system on all resin flooring installations carried out by our approved installers. The warranty period is also confirmed on your individual quotation and invoice documentation.

    This warranty covers defects arising solely from the quality of our installation workmanship, including but not limited to:

    • Delamination or peeling caused by inadequate surface preparation performed by Ghuman Flooring.
    • Bubbling, blistering or pinholing attributable to installation error.
    • Significant colour inconsistency caused by incorrect mixing or application by our team.

    2. What Is NOT Covered

    This warranty is an installation workmanship warranty only. It does not cover repair, replacement or remediation of damage caused by any of the following:

    • Normal wear and tear — gradual surface dulling, minor scratching or foot-traffic marks that occur naturally over time.
    • Client or third-party damage — impact damage, gouging, dragging heavy objects without protection, chemical spills, tyre marks from hot tyres, or any misuse of the flooring surface.
    • Failure to follow aftercare guidance — use of abrasive cleaners, pressure washers applied directly to the surface, or failure to follow the aftercare instructions provided at handover.
    • Structural movement — cracking, settlement or movement of the underlying substrate (concrete slab, screed or sub-base) that was not caused by Ghuman Flooring.
    • Moisture ingress — rising damp, water table changes or moisture conditions that develop after installation and were not present or detectable during our pre-installation survey.
    • Alterations or repairs by others — any modification, repair or re-coating of the floor carried out by anyone other than Ghuman Flooring or our authorised representatives.
    • Acts of God — flooding, fire, extreme weather events or any other force majeure occurrence.

    3. Warranty Period

    The warranty period begins on the date of completed installation as recorded on your handover documentation and lasts for 1–5 years (system dependent), as confirmed in writing on your quotation or invoice.

    4. Claims Process

    1. Contact us via email at enquiries@ghumanflooring.co.uk or WhatsApp on +44 7415 023117 with a description of the issue and photographs.
    2. We will review your claim and, if necessary, arrange a site inspection at no charge within the warranty period.
    3. If the defect is confirmed as a workmanship issue covered by this warranty, Ghuman Flooring will carry out the necessary remedial work at no additional cost to the client.
    4. If the inspection determines the issue falls outside the scope of this warranty (see Section 2), we will provide you with a report and, if requested, a quotation for any repair work.

    5. Limitations

    • This warranty is non-transferable and applies only to the original client named on the invoice.
    • Ghuman Flooring's liability under this warranty is limited to the remediation of the defective workmanship. We are not liable for consequential losses, loss of use or any indirect damages.
    • This warranty does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.

    6. Material Manufacturer Warranties

    The resin products and materials used in your installation may carry separate manufacturer warranties. These are independent of this Ghuman Flooring workmanship warranty. Details of any applicable material warranties will be provided upon request.

    7. Contact

    Ghuman Flooring UK Ltd
    Email: enquiries@ghumanflooring.co.uk
    WhatsApp: +44 7415 023117